Lee County Government provides services to the 540,000 residents of Lee County and its cities in Florida. The County was struggling to keep up with IT while serving the community and wanted to provide more online services to the residents. It also needed to reduce operational costs. Lee County selected Atos Origin in an IT outsourcing agreement to solve these challenges.

The Business Challenge

Overseen by the five-member Board of County Commissioners, Lee County Government provides services to the 540,000 (and growing) residents of southwest Florida’s Lee County and its cities. The County was struggling to keep up with serving the community that was experiening an explosive population growth and wanted to ensure that IT and online services meets the needs and would contiue to serve the residents.
 

Our Solution

Atos Origin serves as Lee County’s IT advisor and manages the Program Management Office to provide consulting services. Additionally, Atos Origin provides comprehensive support of Lee County’s IT systems, applications, desktop systems, network, and telecommunications systems.

Atos Origin gained new people as full time employees that transferred with the contract to ensure a smooth transition and knowledge transfer.

The Atos Origin team offers innovation and a customized approach to enhance the County’s existing IT environment, delivering a combination of services for IT infrastructure support. In partnership with Lee County, Atos Origin provides an effective and complete IT solution, including facilities and remote management. Some of the major categories of this comprehensive solution include:

Account Management

• Business Process Outsourcing
• Network Management and Monitoring
• Information Security Support
• Disaster Recovery
• Database Support
• PC Break/Fix and Maintenance
• Consulting Services
• E-government

Business Management

• Telecommunications Voice, PBX and Maintenance
• LAN/WAN Engineering and Support
• Data Center Operations (170 Servers)
• Applications Support and Development (117 supported applications)
• Desktop Support Services (4,000 PCs)
• Help Desk Levels 1, 2 and 3 and Ticketing Systems
• Enterprise Document Management

Atos Origin also assisted Lee County in a platform migration from Novell to Microsoft Windows 2003. This included file server, email, and database conversion. Atos Origin fully tested the solution prior to the cutover to ensure a smooth migration.

The Results

Through the outsourcing relationship and the thought leadership and innovation from Atos Origin, Lee County has saved more than $26 Million over five years in IT costs.

Lee County and Atos Origin work together to govern and administer the strategic IT plan for ongoing development of the County’s IT infrastructure. This collaborative approach helps to ensure the County’s information technology delivers the best service and value to its customers and the 2,900 County employees.