To ensure world-class service delivery, Managed Operations uses globally consistent processes, tooling and organizations. They are based on ITIL standards and ensure a consistent, high quality, global delivery capability. This allows us to guide the client through the process of assessment, planning, implementation, transition, and continuous quality delivery.

We regularly engage with our clients using very flexible commercial arrangements. In this way, we make it very easy for our clients to work with us and enable the significant commitment to outsourcing work within the constraints of the clients’ business models. The traditional approach is through an outsourcing arrangement with the client. However, other ways in which Managed Operations has engaged clients is through Joint Ventures, Business Process Outsourcing (BPO), T&M, Transaction Based models, SLA Based, Fixed Price or Bespoke contracts. This variety of engagement models provides needed commercial flexibility for making the engagement “fit” the client.

We understand the need to develop strong and transparent relationships and develop effective local management in all countries where we operate to balance our globally aligned services with local understanding and knowledge. Our approach and implementations are very pragmatic. We manage risk for clients and implement very practical yet highly valuable services. Our solutions provide realistic innovation with quickly derived benefits. We “get the job done” for our clients as is evidenced by our long-standing and renewed relationships with our key clients.

In addition to traditional IT services, Managed Operations can provide special financial processing services. Our subsidiary, Atos Worldline, is prominent in specific BPO applications and is a leader in the field of card payment processing, including the provision of both card issuing services for banks and other issuers and acquiring processing involving both banks and retailers. It is also actively involved in multimedia activities, including the design and implementation of on-line broking, informational and other active systems, many of which involve secure payment technologies. AtosEuronext, the Group’s joint venture with Euronext, is a leader in management of securities trading applications and large-scale stock exchange platforms.